Privacy Policy

1. Information We Collect

We may collect and process the following personal data:

• Contact information -- Your name, email address, telephone number, and postal address when you contact us or request a quote.
• Service information -- Details about the plumbing or heating services you require, property information, and appointment details.
• Technical data -- IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage data -- Information about how you use our website, including pages visited and navigation patterns.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our plumbing and heating services to you.
• To respond to your enquiries and provide quotes.
• To send you service reminders (e.g., annual boiler servicing or gas safety certificate renewals).
• To comply with legal obligations, including Gas Safe regulations and tax requirements.
• To improve our website and services.

The legal bases for processing your data are: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

3. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on our website.
• Secure storage of customer records.
• Limited access to personal data on a need-to-know basis.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are retained for a minimum of 6 years in accordance with HMRC requirements.

4. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

We may use the following types of cookies:

• Essential cookies -- Required for the website to function properly.
• Analytics cookies -- Help us understand how visitors interact with our website (e.g., Google Analytics).

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access -- You can request a copy of the personal data we hold about you.
• Right to rectification -- You can ask us to correct any inaccurate or incomplete data.
• Right to erasure -- You can request that we delete your personal data, subject to legal obligations.
• Right to restrict processing -- You can ask us to limit how we use your data.
• Right to data portability -- You can request your data in a machine-readable format.
• Right to object -- You can object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.